Over the past three years, the National Union of Disabled Persons of Uganda (NUDPU), in partnership with the Uganda Communications Commission (UCC), and Eight Tech Consults Ltd have implemented a robust, multi-phase program designed to improve the Digital Inclusion and empowerment of Persons with Disabilities in Uganda. From University Hackathons to stakeholder workshops, and the development of scientific papers, we have laid a foundation rooted in data, collaboration, and sustainable impact.

Phase One: Strengthening the National Disability Observatory

One of our key objectives in the initial phase was to upgrade and expand the National Disability Observatory. Through this initiative, we have:

• Trained over 40,000 persons with disabilities

• Identified and supported 1,000+ individuals

• Conducted Training of Trainers (ToTs) programs

• Delivered graduation workshops and structured learning opportunities

(Conducting Training of Trainers (ToTs) programs)

Each activity was designed to align with broader objectives, from inclusion and access to the Sustainable Development Goals (SDGs) and digital transformation efforts. The observatory now serves as a data-driven resource and national reference point for disability-related information.

Project Implementation

To streamline delivery, we adopted a Work Package model, where every package was coordinated jointly between Eight Tech Consults Ltd and our partner institutions. For each work package, there’s a designated lead coordinator and assistant, ensuring ownership and accountability.

• Work Package 1 focused on the expansion and upgrade of the National PWD Observatory

• Work Package 2 addressed profiling, awareness, and digital training for persons with disabilities

Through this structured approach, we ensure that activities align directly with our funding agreements and strategic objectives.

Expansion and upgrade of the National Persons with disabilities Observatory by persons with disabilities

Data and Digital Inclusion

Over the last three years, our teams have traveled across the country to gather disability data for the observatory. As of now, we have data from 18 districts, and we continue to focus on quality and validation. We’ve recognized the importance of aligning our efforts with national priorities and international standards to ensure the sustainability of our work.

In response to stakeholder feedback and structural changes, we also incorporated additional personnel from relevant ministries to strengthen project implementation.

Persons with Disabilities Learning how to use Observatory

Content Development and Skills Enhancement

When we started, we conducted a national skills assessment to identify content gaps. Over time, our materials evolved through three distinct phases, responding to emerging technologies and changing needs. By the second and third years, we integrated AI and matching technologies, improving our strategies and tools.

We cater to three key groups within the PWD community:

• Persons with visual impairments

• Persons who are hard of hearing or deaf

• Persons with physical disabilities

The visually impaired learning Content Development and Skills Enhancement

Notably, there’s a strong emphasis on Braille-compatible digital content to support the visually impaired.

Accessibility, Clarity, and Language Use

During discussions, it became evident that language matters. For example, the distinction between “hard of hearing” and “deaf” is often misunderstood. According to many in the deaf community, individuals who are hard of hearing do not consider themselves deaf, as they may not use sign language. However, international classification typically groups hard of hearing individuals under hearing impairments.

For clarity and inclusivity, we recommend referring to “individuals with hearing impairments or disabilities” as guided by local legislation and international standards.

Stakeholder Engagement and Feedback

Feedback from our Stakeholder Engagement Workshop highlighted areas for improvement within the National Observatory:

• Inability to upload CVs and profile images

• Challenges with navigation and usability

• Lack of real-time updates

These gaps have been taken seriously, and we’re working on improving the platform to ensure full interactivity and access.

Inception meeting with UCC

Web Presence and Innovation

To promote visibility and community engagement:

• We developed over 50 websites for district-level disability unions

• Launched 12+ organizational platforms

• Host and manage these sites internally to ensure sustainability

These platforms are essential for sharing updates, opportunities, and resources with our stakeholders.

Ongoing Challenges and the Way Forward

While we’ve made major strides, challenges remain. Access to devices and stable internet continues to limit engagement. Many individuals cannot continue their learning journey post-training due to lack of resources.

In response, we’ve begun pilot projects that include:

• Targeting smaller groups (100–130 individuals)

• Providing smartphones preloaded with assistive apps

• Using a system that allows us to track progress and employability

Collaboration for Broader Impact

We’ve established meaningful partnerships, including one with Assistive Technologies Uganda, and continue to collaborate with stakeholders such as Diana and Susie Water on shared initiatives. These partnerships have opened avenues for knowledge exchange and innovation.

Conclusion: Sustaining Impact

This initiative is about more than just one project, it’s about building a lasting system of empowerment for Persons with Disabilities. Our work is structured, data-driven, and responsive. As we move forward, we remain committed to refining our approaches and scaling sustainable, inclusive solutions that leave no one behind.